Customer Service


In stock orders placed before 1pm on a weekday will usually be shipped that day. Orders placed after 1pm or on the weekends will be sent out on the next working day. If you need your order quicker please get in touch using the contact form and we will advise. If a product is out of stock, it won't be for long and we indicate the estimated shipping date on the product page.

UK shipping is always free and is a 1-2 day service with Royal Mail or DHL Express. International orders are sent with DHL Express and the cost will be calculated at checkout, but is free over £200 order value. Every order is sent using tracked services, so a signature will be required. Once shipped you will receive an email with a link to your tracking number.

If you have any other questions about shipping please contact us and we will respond as quickly as we can. Alternatively please see our full terms and conditions here.

Free returns

Should you change your mind or not be happy with your order, you may return it within 30 days of receipt free of charge. It must be in its original condition and packaged to ensure that it arrives with us in this state. Please note that this does not include made to order or customised products, which cannot be returned unless faulty.

Contact us at with your order number and reason for return and we will send further instructions. For full terms click here.

Billy Tannery Backpack Chestnut